Reference

How carbongaming Handles Your Personal Information

Your account data — from your identity documents to the payment methods you use, like PayPal, Venmo, or Play+ — is handled with clear rules and no guesswork.

No data sold to third partiesPayPal, Venmo & Play+ details encryptedAccount data access on requestUS-eligible states only
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carbongaming How carbongaming Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply industry-standard encryption to every data point tied to your account — from your name and address to your linked PayPal or Venmo details. Our internal access controls mean only authorized staff can view sensitive records, and those staff operate under confidentiality obligations. We review our data practices regularly and update this policy when our processes change. Players in Houston and other eligible states can request their full data profile at any time through the account dashboard.

Encrypted Storage

All personal and payment data — including your Play+ prepaid card and Venmo wallet details — is stored using SSL encryption and is never transmitted in plain text.

Cookie Policy

We use session cookies to keep your account logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser settings at any time.

Data Retention Rules

Transaction and identity records are kept for the period required under applicable state law. Once that window closes, we delete or anonymize your data in line with our internal retention schedule.

Third-Party Limits

We share data only with payment processors like PayPal and Venmo, identity-verification services, and state regulators where required. We do not pass your data to advertisers.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your account data is stored, want to correct something on file, or need to submit a formal data request, our support team handles those directly. You don't need to go through a third party — reach us through live chat, email, or your account dashboard message center, and we'll confirm receipt within one business day.

Team online

Live Chat

Start a chat session from the account dashboard to ask about your stored data, payment records, or identity documents on file.

Email Support

Send a written data request or correction notice to our privacy team via the email address listed in your account settings page.

Account Dashboard

Log into your account, navigate to Account Settings, and use the Data Request tool to download a summary of the information we hold on you.

Common Questions About Your Privacy at carbongaming

These are the questions we hear most often from account holders about how their information is collected, stored, and used. If yours isn't covered here, live chat is the fastest way to get a direct answer from our team.

We collect your name, date of birth, address, email, and government-issued ID for identity verification. We also store the payment method details you register, such as your PayPal account or Play+ card number.

Yes. Your PayPal and Venmo details are encrypted at rest and in transit using SSL. We do not store full payment credentials on our servers; tokenized references are used for transaction processing.

You can. Log into your account, go to Account Settings, and submit a Data Request. We'll compile and send a summary of your stored personal information within the timeframe required by applicable state law.

Only where necessary — licensed payment processors for PayPal and Venmo transfers, fraud-prevention services, and state regulators in eligible states. We do not sell or share your data with advertisers or marketing platforms.

Retention periods are set by the state regulations that apply to your eligible jurisdiction. We hold records for the required period, then delete or anonymize them according to our internal data retention schedule.

Contact our privacy support team via live chat or the email address in Account Settings. Correction requests are handled directly; deletion requests are reviewed against applicable state law before we act on them.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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