Reference

What You Agree To When You Play at carbongaming

Before you open an account, these legal terms set out how carbongaming operates, what we expect from you, and what you can expect from us — from how your data is held to which US states are eligible to access the platform.

State-by-state eligibilityAccount terms & conductData retention policyPayment terms: PayPal, Venmo, Play+Contact & dispute path
carbongaming What You Agree To When You Play at carbongaming
LEGAL CONTACT PATHS

How to Reach Us on Policy or Account Matters

If you have a question about these terms, want to request a data correction, or need to flag a compliance concern, three contact paths are open to you. We aim to respond to written legal inquiries within the timeframe required by applicable state law. Account-level support — including payment disputes involving PayPal, Venmo, or Play+ — is handled through live chat first.

Live Chat Open the chat window from any page while logged in. Give your account email and describe the legal or policy issue. A trained agent handles escalations from there.
Email Support Send a written request to our support email for data access, correction, or account closure. Include your registered email and a brief description of the request.
Account Settings Navigate to Account Settings on mobile or desktop, then select Privacy & Data to submit a data request or review your stored information directly inside your profile.
DATA AND SECURITY

How We Handle Your Information and Account Security

Your data does not sit idle. carbongaming uses SSL encryption across every session and every payment flow, whether you are funding through PayPal on a desktop browser or withdrawing to your Venmo account from the mobile site. Here is how we handle the four areas that matter most to account holders.

Data Retention

We keep account records for as long as required by state regulations and our internal audit obligations. You can request a summary of what we hold at any time through Account Settings.

Cookie Policy

Cookies on this site track session state and login status only. We do not sell cookie data to third parties. You can manage cookie preferences from the footer of any page.

Account Security

Every login from a new device triggers an OTP verification to your registered phone number. If you receive an OTP you did not request, contact live chat immediately to lock the account.

Requesting Changes

To update stored personal data or request deletion, email support with your account ID. We confirm receipt within one business day and process eligible requests per applicable law.

Legal FAQs for carbongaming Account Holders

Real questions about how our legal terms apply to your account, your data, and your payments — answered directly so you know exactly where you stand.

Access depends entirely on state law. If your state permits online casino or sportsbook activity, you can register. If it does not, account creation is blocked at the eligibility check.

We store your name, address, date of birth, email, phone number, and transaction history. You can request a full data summary at any time through the Privacy section in Account Settings.

Start with live chat — provide the transaction date and amount. Our team reviews the record within the window set by our internal resolution policy before any external escalation is appropriate.

Yes. Email our support team with your account ID and a deletion request. We process it according to applicable state law; some records must be retained for regulatory audit purposes.

Closed account data is retained for the period required by law, then deleted. You will receive a confirmation email once deletion is complete. Play+ card balances must be withdrawn first.

We send an email notification to the address on your account before updated terms take effect. Continued use of the platform after the effective date constitutes acceptance of the revised terms.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.